Jim Thompson : Owner – Turramurra Veterinary Hospital

Unity is strength and through IVA we can work together for the benefit of our clients, patients and each other. IVA are genuinely interested in helping independent vets succeed. They provide focused personal service.

1. What made you Partner with Independent Vets of Australia?
Turramurra Vet Hospital believes in the future of family owned and independent vet practices. Unity is strength and through IVA we can work together for the benefit of our clients, patients and each other.

2. What have been the greatest benefits you’ve received from IVA?
Outsourcing negotiation and ease of administration with regard to rebates and benefits. Also the annual IVA conference and general, freely offered management advice.

3. How has IVA and its service and offers helped you reach your goals–financial, cultural, even personal goals?
See above

4. What has it been like to work with IVA?
A pleasure as all staff are uber-professional, experienced and reliable.

5. What is an example of how IVA went “the extra mile” to serve you?
The free IVA Conference which was amongst the best I have ever attended in 25 years – specifically with regard to management advice and ideas for the future growth of Turramurra Vet Hospital.

6. Why would you recommend IVA to someone else?
IVA is / are genuinely interested in helping independent vets succeed.

7. If someone called you and said “Why should I do business with IVA”, what would you tell them?
Speak to Roxy – she won’t let you down!

8. What has the post-sales/implementation relationship been like?
Excellent

9. How has IVA aligned with the values that drive your business?
IVA are genuinely interested in helping independent vets succeed. They provide focused personal service.